FAQ + Help

How do I place my order?
Add your selection by pressing "add to cart" and hit "checkout" to follow instructions on shipping and payment

When do you ship?
We ship every Monday through Friday, excluding Indonesia's public holidays. Our cut off for shipments is everyday at 3pm.

Why is my order cancelled?
If you use Credit Card or Virtual Account payments for an instant payment confirmation, the order should already be processed. But if any case, your orders got cancelled for other reasons please contact us via whatsapp we will be happy to assist you with the shipping of your order(s). 

Where is your products made?
All our products are designed in Indonesia and made in China. Some of our products are also made in Indonesia. You can check our labels for more information.

How to use the discount code?
Upon checkout, you will be asked to enter a discount code. After your discount code goes through, the total amount will automatically be deducted.