FAQ & Help
Get all the answers you need with our comprehensive list of FAQs.
Free shipping covers only the first 5 kg of your order. Any weight beyond that will be charged to you. Shoes and workout accessories (e.g. weights/dumbbells) are also excluded due to their size and volumetric weight.
To maximise free shipping, you can split into separate orders, each within the 5 kg limit and meeting the 2,500,000 IDR minimum.
For some destinations, including Singapore, Malaysia, and the Philippines, our logistics partners only offer express shipping. This is why the shipping fee is higher than for local orders.
The international shipping fee at checkout is based on rates available at the time of purchase. Courier rates can change due to rising logistics costs, so the final rate may be higher. If this happens, we'll contact you on WhatsApp with the details before your order is dispatched. If the amount isn't paid within 3 days, we may cancel the order and refund the amount paid, less any costs already incurred.
Our only official WhatsApp number is +62 821-2121-4709. No other number will contact you about your order or ask for payment on our behalf. If someone messages you from a different number claiming to be BODIES, please don't make any payment and let us know at our official whatsapp number.
Duties and taxes are set by your country and paid by you. They aren't included in the checkout price.
Around 7–15 working days after your order ships. Customs clearance can occasionally cause delays that are outside our control.
Yes, within 7 days of your order arriving, as long as the items meet our return conditions. You're responsible for all return shipping costs, taxes, and customs charges, and refunds are issued as Store Credit.
If a parcel is returned to us after failed delivery attempts, you'll need to pay the cost of resending it. Unclaimed parcels are not refunded.
Simply add your selection to the cart by clicking "Add to Cart" and proceed to checkout. Follow the instructions for shipping and payment.
When placing your order online, please note that we operate Monday to Friday. Payments made on weekends or holidays will be reviewed on the next business day.
Please allow 5–6 working days after payment confirmation for us to check your payment, complete quality control, and pack your order. You will receive a confirmation email with tracking details once your order has been shipped.
Orders will only be delivered once full payment has been received and confirmed.
Important: We cannot ship your order if there are any payment issues.
Estimated delivery times after shipment:
Jakarta area: 1–3 working days
Other cities in Indonesia: 2–5 working days
International: 5–15 working days
Please note: Deliveries may be delayed during public holidays.
If you paid via Credit Card or Virtual Account, your order should be processed instantly. However, if your order was canceled for any reason, please contact us via WhatsApp—we’ll be happy to assist you.
All our products are designed in Indonesia and manufactured in China. Some items are also made in Indonesia. Check the product labels for more details.
Enter your discount code at checkout. Once applied, the total amount will be automatically updated with the discount.